Help & FAQ

 

Welcome to Womi. We are an independent photography studio based in Melbourne. Here you will find answers to the most common questions about our prints, shipping, and quality.


Shipping & Delivery

 

Where do you ship? We currently ship to all addresses within Australia and New Zealand.

How long will my order take to arrive? We work with a print-on-demand model to ensure zero waste and maximum quality.

  • Production: Please allow 2–4 business days for us to print and frame your order.

  • Shipping: Once shipped, delivery typically takes 3–7 business days depending on your location.

How can I track my order? As soon as your art is dispatched, you will receive an email with a tracking number to follow its journey to your door.


Our Products

 

Do the prints come framed? Yes. All our photography comes framed and ready to hang. We use high-quality wooden frames that complement the artwork perfectly.

What paper do you use? Quality is our priority. We print on 200gsm premium matte paper. This museum-grade paper ensures the photograph has no glare, deep blacks, and lasts for years without fading.


Orders & Returns

What if my print arrives damaged? We guarantee perfect delivery. If your frame or print arrives damaged in transit, please contact us within 48 hours of receiving it. Send a photo of the damage to our email below, and we will send a replacement free of charge immediately.

Can I cancel or change my order? Because our orders are processed automatically for printing, we have a very short window for changes. Please email us immediately if you made a mistake, and we will try our best to assist you.


Contact Us

Need more help? We are happy to assist you.

  • Email: art@womi.online

  • Instagram: @womi.au

  • Phone: 0424480158